Frequently Asked Questions

Browse through these FAQs to find answers to commonly raised questions. If you’re a new customer of one of the services below, we encourage you to read through the relevant articles.

Will you ship my order outside the U.S.?

We currently offer shipping only within the US addresses. We do not offer international shipping.

How long will it take to get my package?

Most orders are processed within 1-3 business days. After it’s shipped, average delivery times are 2-5 business days within the United States.

How do I track my order?

Once your order ships, you will receive an email with a tracking number that you can use to follow your package.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. Or you can visit our Track your order page.

Causes for a shipping delay?

Wrong address or zip code used for the shipping address or it is determined undeliverable by the carrier. Occasionally weather may cause a delay in delivery. Contact us is your package does not arrive as expected.

How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

What shipping options are available?

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Can I send an order to a country other than the United States?

Currently, we only ship and accept warranty, exchange and return for item in United States.

Can my order be sent to multiple addresses?

Orders can only be sent to one address. Place separate orders for each shipping address.

Will there be delays during Thanksgiving and Christmas holidays

Please allow extra time for deliveries during the holiday season. If expedited shipping is required, please contact us.

Do you offer expedited shipping?

If you would like your order to arrive sooner than estimated, please contact us. Please remember that shipping prices will be higher when expediting your order.

Can I pick up my order locally?

We allow local pickups for customers at our City of Industry, CA location at 17990 E. Ajax Cir between Monday through Friday from 9:00 PM to 4:00 PM.

How do I return or exchange an item?

We make returns fast and easy! Visit our Request Form page for step-by-step instructions.

Does Azusa-Iot charge a restocking fee for returns?

If the criteria listed in our Return Policy are met, Azusa-Iot will not charge any restocking fees. If all conditions are not met, Azusa-Iot reserves the right to refuse the return or to charge a restocking fee equal to minimum 15% of the item’s retail price.

Why can’t I return my item?

Two common reasons why an item can’t be returned: 1. It’s an item that can’t be returned. 2. It’s past 30 days from when you purchased the item. Please review our Return Policy to see if your item qualifies for a return. If you have further questions regarding returns, please reach out to our Customer Service Team via email or by calling 626-964-1222. We’ll be glad to look into this for you.

Can I cancel an order?

You may cancel an order within 24 hours of placing the order. Unfortunately, orders cannot be cancelled after 24 hours of placing order or once the order has shipped.

What if my item arrive damaged or incorrect?

Please inspect your purchase immediately upon receipt and contact us within 3 days if there is an issue. Please take photos of damaged or incorrect item and photos of the packaging. If your item was shipped using a freight carrier, you must contact us immediately and note all damages on the shipper’s paperwork before signing and accepting the delivery.

What if my item is missing?

If your item is marked delivered but appears to be missing you must notify us within 3 days of the delivery time and date.